FAQs
General FAQs about the YOUR Privilege Loyalty Program
What is the YOUR Privilege loyalty program?
The YOUR Privilege loyalty program allows Bank of Sharjah Visa credit card holders to accumulate points when purchasing with their Visa credit cards. The points can then be redeemed for flights, hotel stays, gift vouchers and much more. What you spend today, pays back tomorrow.
How can I subscribe to the YOUR Privilege loyalty program?
All Bank of Sharjah Visa credit card holders are automatically subscribed the YOUR Privilege loyalty program.
How do I login to the YOUR Privilege loyalty platform?
Once you have successfully logged into your eBOS account, click on your credit card account and then click on "YOUR Privilege Points" option available on the Account Details sub-menu. You will be directly routed to the YOUR Privilege loyalty platform.
Can I access the YOUR Privilege loyalty platform without logging into eBOS?
You may only access the YOUR Privilege loyalty platform from your eBOS online banking account.
When can I start redeeming the YOUR Privilege points?
You can start redeeming your points on the YOUR Privilege platform as soon as they get credited to your account.
Where can I find a summary of my YOUR Privilege points?
You can view a summary of your YOUR Privilege points from the Account Summary tab which is available on the left-hand side of the YOUR Privilege platform.
What can I redeem my YOUR Privilege points on?
You may redeem your YOUR Privilege points on flights, hotel stays, gift vouchers and much more.
Flights & Hotel Bookings
Which airlines and hotels can I redeem my YOUR Privilege points on?
You may use your YOUR Privilege points to book flights on more than 700 airlines and book at more than 700,000 hotels worldwide.
Do I have to pay anything for booking the flight tickets and hotel stays?
There are no redemption charges.
Can I redeem my YOUR Privilege points for tickets and hotel stays for my family or friends?
Yes, you can redeem your YOUR Privilege points for family members and friends.
How do I know if my airline or hotel booking is confirmed?
Upon confirming your redemption, a voucher is generated and is sent to your registered email address. You may also view the voucher from the Products Redeemed tab available on the platform. You can contact the Travel desk on +971-4-5825017 in case you do not receive the voucher within 24 hours of booking/redemption.
What if I don't get a confirmation at the time of booking?
If a confirmation page is not displayed once you complete your booking, please check for a confirmation under the Products Redeemed tab on the platform. In case YOUR Privilege points have been deducted and you cannot see the purchased product, kindly call us on +971-4-5974189 and we will be happy to assist you.
Can I book flight tickets for infants on the YOUR Privilege points platform?
Yes, you can book one infant per adult on the YOUR Privilege points platform. As per airline rules, the age of the infant must be below 24 months as on the date of travel. Please make sure that you carry valid proof-of-age document at the time of check-in. The infant is not awarded a seat on the flight and they have to travel with the accompanying adult.
What is the maximum number of seats I can book?
A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travellers, you will have to re-start the booking process for the additional travellers. Airlines rules apply.
I did a search for flight tickets and selected my flight. However, after providing the passenger details, I see that the fares have increased. Why?
Due to the dynamic nature of airline fares, it may happen that when you confirm the booking after entering passenger details, the seats at your selected fare are sold out leading to increased fare. In case the fare has gone up, you may modify the search and select a cheaper flight.
How do I confirm my seat assignments?
The YOUR Privilege points platform does not offer a seat selection option. However, you can do web check-in for your flights through the airline portal and select your seats before you travel.
How do I get a boarding pass for an e-ticket?
You can check-in in three ways.
- 1. Some of the airlines provide a web check-in facility, where you can select your seat and print your boarding pass online. If you use this facility, you will have to approach the check-in counter to drop your baggage.
- 2. You can also check-in using Tele check-in service provided by some of the airlines. In such cases, you will have to present your ticket and ID proof at Airline check-in counter for issuance of boarding card and for baggage drop.
- 3. Alternatively, you can check-in physically at the airport counters of the airline by presenting your ticket and ID proof.
How do I find out my baggage limit?
Please note that airline restrictions on baggage apply to both checked-in bags as well as cabin baggage. Kindly contact the airline directly or visit their website for accurate details regarding baggage limit.
I've booked my tickets but need to add my child's tickets to my booking. How do I do it?
We do not allow children below 12 years to be booked individually. Please contact your airline to create the booking of your child directly with them.
How do I print my ticket?
Just login to your account and visit the Products Redeemed tab. This tab contains all your past redemptions. Just click on the relevant link to view your ticket.
Can I book a special request like meal, wheelchairs through the YOUR Privilege points platform ?
No, the YOUR Privilege points platform website does not support this feature. Please contact the airline directly.
How do I change a flight reservation?
Please call the number +971-4-5825017 printed on your redemption voucher (e-ticket) to make required amendments - date and time change or upgrade or any other change. Please note that, the airline may charge a fee to amend the tickets. In case of cancellation, we cannot refund the YOUR Privilege points already redeemed.
Can more than two adults stay in one room?
Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn't exceed the maximum number of guests allowed per room. You can directly check with the hotel and they will help you with the request, which is subject to the terms and conditions of the hotel.
Our children will be traveling with us - do they stay for free?
When making your booking, select the number of children traveling with you from the 'Children' drop-down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of guests in your search or contact the hotel when you are travelling. It is subject to the terms & conditions of the hotel.
What if I need a specific type of hotel room (non-smoking, wheelchair friendly, etc.)?
Book your room and contact the hotel at the number mentioned on your e-reservation receipt. Please note that your requests are subject to the terms and conditions of the hotel.
How long will it take for the hotel to get my booking information?
The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel's reservation department is closed). Please note that this does not apply to bookings made for the same day.
What is my hotel's check-in time?
Typically, the hotel check-in time is after 2:00 pm (local time). Please check with your specific hotel for its exact check-in time.
Will the hotel hold my room if I'm arriving late?
Please check the details with your specific hotel for confirmation. It is subject to the terms & conditions of the hotel.
What if I'm going to arrive early?
Please check the details with your specific hotel for confirmation. It is subject to the terms & conditions of the hotel.
How do I get a receipt or invoice for my hotel booking?
Please visit the Products Redeemed tab available on the platform, where you will be able to see the link depicting your hotel booking. Just click on this link and you can view your receipt.
How do I cancel my hotel booking?
Your booking cannot be cancelled, and the points redeemed and booking amount are non-refundable.
By when do I have to amend my hotel booking?
Please refer to the hotel's booking policy mentioned on the booking page and in the printed e-reservation slip, while making the reservation. Please keep in mind that irrespective of what the hotel's booking policy says, you cannot cancel your booking.
How will I get my YOUR Privilege points back after cancelling a hotel / air booking?
The YOUR Privilege points for cancelled bookings are non-refundable. We recommend you check your booking selection prior to any redemption.
Online Shop & Gift Vouchers
Apart from flights and hotel stays, what can I redeem my YOUR Privilege points on?
The YOUR Privilege points can also be redeemed by purchasing products and vouchers from the Online Shop or Gift Voucher sections. These products and vouchers are available across Dining, Electronics, Health & Fitness, Lifestyle, Apparel, Jewellery, etc.
How do I know the voucher conditions, validity and whom do I have to reach if I have a query?
All conditions pertaining to the voucher are clearly mentioned on the voucher. The voucher also carries the number of the merchant where any query with regards to the voucher could be addressed.
